Delivery and Returns

Sales of products from the global online distillery shop, which sits within the website, are operated by Mail Marketing (UK) Limited (“we”). We are registered in Scotland under company number SC171868 and with our registered office at 42 Methil Street, Glasgow, Scotland G14 0SZ.  

Delivery Information

The goods purchased by you will be despatched to you by the method of delivery taking into account the day of your order as follows:

EU – up to 14 working days
R.O.W – 14 to 20 working days

Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge. Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection.

Products ordered will be at your risk from the time of delivery. Ownership of Products will only pass to you when we receive full payment of all sums due, including delivery charges.

If the customer does give permission to the courier for the order parcel to be left in a safe place, Bruichladdich Distillery will not be liable in the event the parcel goes missing and cannot be located.  Bruichladdich Distillery will not be able to refund or replace the order. 

The courier appointed by Bruichladdich Distillery and Mail Marketing is non-negotiable.

For further information on shipping, including the countries that we ship to and any restrictions on the products available, please refer to our separate Shipping Information page.

Returns, Refunds & Replacements

You may cancel a Contract at any time within 14 working days after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below). To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition and packaging in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

If you wish to return Products which are not faulty, please contact us at with details of your order within 14 days of delivery of the goods.

Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

We will provide a refund or provide a replacement for any Products received damaged or faulty provided we are notified within 3 working days of receipt. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full.

The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.

Rock’ndaal Social Media Giveaway December 2023 – Competition Terms & Conditions

No purchase is necessary to enter or win. A purchase does not improve your chances of winning.

Promotion Description: Rock’ndaal 2023 social media giveaway (“Prize Draw”) begins on Sunday 28th December 2023 at 10:00am (GMT) and ends on Wednesday 31st May 2023 at 9:00am (GMT) (the “Promotion Period”). By participating in the Prize Draw, each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Bruichladdich Distillery which shall be final and binding in all respects. The sponsor is responsible for the collection, submission or processing of Entries and the overall administration of the giveaway. Entrants should look solely to the Sponsor with any questions, comments or problems related to the Prize Draw. 

The Sponsor reserves the right to amend, alter or withdraw the promotion in whole or in part at any time during the promotion period. 


Open to legal residents in:

EU - Austria, Belgium, Bulgaria, The Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Switzerland and Sweden.
USA - Alaska AK, California CA, Connecticut CT, Delaware DE, District of Columbia DC, Florida FL, Idaho ID, Louisiana LA, Maine ME, Maryland MD, Massachusetts MA, Nebraska NE, New Jersey NJ, New Mexico NM, New York NY, Oregon OR, Rhode Island RI, Texas TX, Vermont VT, Virginia VA, Wyoming WY
Rest of World - Australia, Brazil, Canada (Alberta), Cyprus, Hong Kong SAR (China), India, Isle of Man, Israel, Japan, Macao SAR (China), Malaysia, New Zealand, Singapore, South Africa, South Korea, Taiwan (China), Thailand, Turkey, Ukraine, United Arab Emirates and the United Kingdom.
Entrants must be 18 years of age or of legal drinking age in their country of residence whichever is greater. Void where prohibited or restricted by law. The competition and these terms and conditions will be governed by Scottish law and any disputes will be subject to the exclusive jurisdiction of the courts of Scotland. The sponsor and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (collectively, the "Promotion Entities"), and members of their immediate families and/or persons living in the same household as such persons, are ineligible to enter the Prize Draw or win a prize. 

Winner Selection: The winner(s) of the prize draw, one per platform (1 x Instagram, 1 x Twitter) will be selected in a drawing from among all eligible Entries received throughout the Promotion Period. The random draw to shortlist the winner(s) will be conducted after the end of the Promotion Period. The drawing will be conducted by the Sponsor or its designated representatives, whose decisions are final. Finalists will be selected at random and shortlisted from eligible entries, these entries will be judged by the Sponsors representatives and be notified on or about 24 hours after the drawing. Potential winner must accept a prize as directed by Sponsor within 24 hours of notification. Any winner notification not responded to or returned as undeliverable may result in prize forfeiture. 

Prizes: One prize will be awarded per winner, one per platform (1 x Instagram, 1 x Twitter). The prize is one Rock’ndaal 2023 Merch bundle (tee, tote, water bottle and socks) in the winner’s size (where available).
No cash or other alternative will be offered in whole or in part for any of the available prizes or gifts except, in the event of circumstances outside the reasonable control of the Sponsor, the Sponsor reserves the right to substitute a prize or gift of equal or greater value. 
Only one prize per person and per household will be awarded. Prizes cannot be transferred, redeemed for cash or substituted by winner. Sponsor reserves the right, in its sole and absolute discretion to award a substitute prize of equal or greater value if a prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason.
Restrictions, conditions, and limitations may apply. The sponsor will not replace any lost or stolen prize items.
All local taxes, fees, and surcharges are the sole responsibility of the prize winner. Failure to comply with the Official Rules will result in forfeiture of the prize.
Prizes will be despatched within 10 working days of the Sponsor receiving acknowledgement of acceptance of a Prize from the Winner.

Online Entry: The Prize Draw can be entered during the Promotion Period online via the relevant social media channel:

Share a photo capturing you enjoying Rock’ndaal, tagging @bruichladdich and using the hashtag #Rockndaal
Share a photo capturing you enjoying Rock’ndaal, tagging @bruichladdich and using the hashtag #Rockndaal

Automated or robotic entries submitted by individuals or organisations will be disqualified. Internet entry must be made by the entrant. Any attempt by an entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/Prize Draw subscription notification and/or entering services, will void that entrant's Entries and that entrant may be disqualified. Final eligibility for the award of any prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Promotion Period in order to participate. The sponsor's database clock will be the official timekeeper for this Prize Draw.
By entering this Competition, all participants will be deemed to have read and understood these Terms and Conditions. In the event of any dispute, the decision of the Promoter is final. Further, by entering Participant agrees to release, defend, indemnify and hold harmless Bruichladdich Distillery, its officers, directors, affiliates, and subsidiaries, from and against any and all claims, demands, expenses, losses and liabilities of any nature whatsoever caused or contributed to by: (i) entering or participating in the Competition (including any claims of third parties alleging infringement, rights of publicity, rights of privacy or defamation or other intellectual property rights); (ii) financial claims; (iii) physical or emotional injury; or (iv) any other legal claim that may arise, whether under contract, tort, warranty or any other theory or claim. 

6.  Privacy: All entrants acknowledge that if they are chosen as a winner, certain personally identifying information may be disclosed to third parties as required by law, including, without limitation, on a winner's list. By submitting an entry the “Participant” gives Bruichladdich Distillery permission to repost, repurpose and use their submission. In particular, Participant grants to Bruichladdich Distillery and its designees, the unconditional and perpetual right and permission to use the entrant's name, statements, and entry/submission, or other material contained in such entry/submission, as submitted or as edited, altered or modified in any way by Bruichladdich Distillery or its designee(s) in its sole discretion, including but not limited to for advertising or any other purposes, without limitation and without additional review, notification, compensation, or approval from the entrant (unless prohibited by law). 

7.  Limitation of Liability: Sponsor is not responsible for any incorrect or inaccurate information, whether caused by website users or by any of the equipment or programming associated with or utilized in the Prize Draw or by any technical or human error, which may occur in the processing of submissions in the Prize Draw. Sponsor assumes no responsibility for any misdirected or lost mail, or any error, omission, interruption, deletion, defect, delay of operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, Entries. Sponsor is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to entrant's or any other person's computer related to or resulting from participating downloading materials in the Prize Draw. If, for any reason, the Prize Draw is not capable of running as planned, including infection by computer virus bugs, tampering, unauthorised intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Prize Draw, then Sponsor reserves the right in its sole discretion to cancel, terminate, modify, or suspend the Prize Draw. In such event, Sponsor may, in its sole discretion, perform the random drawing from among all eligible Entries received prior to or after such cancellation, suspension, or modification.  

9.  Sponsor: The Prize Draw is sponsored by Bruichladdich Distillery, Bruichladdich, Isle of Islay PA49 7UN
10.  Disclaimer: Entrants should understand that they are providing their information to the Sponsor and not to Facebook, Instagram, or Twitter. This promotion is in no way sponsored, endorsed, or administered by, or associated with Instagram or Twitter.